Location Manager
Zum
San Francisco, CA, USA
Posted on Nov 5, 2024
Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.
As Location Manager, you will lead and oversee operations of our San Francisco yard, including team development, fleet management, customer relationships, safety compliance, and financial performance. This hands-on role requires a strategic and adaptable leader with a focus on people, processes, and partnerships. Reporting to the VP of Operations, you’ll play a key role in driving Zūm’s mission and growth in San Francisco.
This position will be onsite located at our San Francisco location.
Responsibilities:
- The Location Manager will be responsible for the entire operation including fleet, team, training, P&L management and customer relations
- Be an integral part of developing an operational plan which meets the needs of our customer requirements per the contract
- Serve as the head liaison with the union
- Establish customer and stakeholder relationships, exceeding all expectations
- Utilize the Zum IT infrastructure, ensure a balanced scorecard (KPI’s) is exceeded in all areas and shared with the stakeholders
- Work with the relevant teams, spearheading a behavioral safety culture for all employees and beyond
- Develop and coach Zum employees to be our next tier of leaders
- Full P&L accountability
- Multi-site accountability within the respective district
Essential Functions:
- Works with Human Resources, Recruiting and Safety to strategize and implement hiring needs
- Work with the Shop Manager to ensure fleet readiness at all times
- Maintain accurate fleet inventory to include State, Federal, RFP requirement needs, insurance mandates, and Zūm requirements
- Oversight of the Safety Department ensuring compliance with State, Federal, RFP requirements and record keeping
- Oversight of daily operations
- Ensure compliance with accident and incident reporting procedures
- Review all incident reports and submit as applicable
- KPI monitoring and performance
- Maintain an operation’s facility that is organized, safe, clean and efficient
- Oversight of Field Trip/Charter process, route awards and execution of Field Trips
- Work collaboratively with the payroll department ensuring timely and accurate payroll processing while investigating and remedying any discrepancies
Requirements
- 5+ years of operational leadership, preferably within logistics, transportation, or related fields
- Demonstrated success in building and managing teams, within a unionized environment
- Proven experience managing safety protocols and compliance
- Strong financial acumen with experience in P&L management
- Ability to adapt in a fast-paced environment and take a hands-on approach when necessary
- Familiarity with collective bargaining agreement (CBA) as the guideline for employee management
Why Join Zūm?
- Growth Opportunities: Zūm is expanding rapidly, and we’re committed to developing our employees' careers.
- Make an Impact: Work on meaningful projects that make a positive difference for students, families, and communities.
- Inclusive Culture: We value diverse perspectives and foster an environment where everyone is encouraged to bring their whole selves to work.
- Competitive compensation and benefits: Competitive salary range, Health, dental, and vision insurance, 401(k) with company match, and paid time off and holidays
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
