Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About The Role:

The Vendor Relationship Specialist is part of the Account Servicing Department which focuses on supporting the business, customers and ongoing strategic initiatives to support the success of the Phoenix Servicing Center as a whole. In this role, you must be able to cultivate relationships with third-party partners, have strong process improvement and performance management skills. The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, Providing caring customer experiences, Operating with integrity, Building flexible talent and engaged team).

What You’ll Do:

Day to day management of agency partner performance, process, and procedures
Coordinate agency placements and monthly debt sales
Ensure that all written communications with regards to repossession, sale, and post-sale are accurate and sent as required by law
Coordinate the flow from assigned for repossession through auction sale and charge-off
Review affidavits, complaints, discovery for approval and signing
Partner closely with internal and external teams to creating open communication, monitoring and providing feedback
Support operational policy and procedures by developing effective controls and updates to current processes
Support all other ongoing responsibilities assigned
Provide regular performance reporting to senior management

What We Look For:

A flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
Excellent time management and work prioritization skills while managing multiple projects
Capable of completing assigned tasks with careful attention to detail
Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
Proven track record of meeting and exceeding production and quality expectations
Previous auto experience
Previous collections experience

What We Offer You:

Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives

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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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