Team Lead, Advanced Security Response Team
Thales
This is a hybrid role in Austin or can be located in Plano, Texas.
Position Summary
As a Team Lead, Advanced Security Response Team (ASRT), you will lead a team which is dedicated to providing first response to security incidents and focused on the operational aspects of web application security: analyzing threats, suggesting direct methods of remediation and mitigation, and actively working to block attacks in real-time. In this customer-facing role, you will continuously interact with customers to mitigate security attacks while creating long lasting relationships through your technical expertise and engagement.
Manage technical escalations, and work closely with Product and CS teams for our application security products (Dev, Support, Security, Sr. Management) in order to get issues resolved. You will be a technical authority of Imperva’s Application Security suite, while constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Advanced Security Response program.
Special Position Requirements
The position requires working from Thales’ Austin office (3 days/week) and working on Saturday or Sunday. A typical work schedule will be Tuesday through Saturday or Sunday through Thursday. Workdays are flexible as long as they are consistent and covers Saturday and/or Sunday.
Physical Demands
Working on laptop for the full duration of the shift.
Key Areas of Responsibility
● Technical leadership of the Americas ASR Team including training and development team members. Maintain supervision
over operational tasks and provide day-to-day oversight for Advanced Security Response Engineers.
● Assist management with daily operations, KPIs, executing new initiatives, and expanding ASR program.
● As an Imperva AppSec Security Expert, you are expected to know everything there is to know about how Imperva AppSec offerings work. Conduct thorough investigation of escalations, research different attack vectors, threat patterns, security events, and attack strings to ensure the safety of clients’ data that is accessible through the internet networks
● Be a trusted advisor, take ownership of all problems you encounter, and be a team player. Inspire trust, motivate others and
build rapport with team members. Ensure adherence to established standards and procedures.
● Become a champion by engaging with customers, managing escalations, incidents, and increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams (Security Threat Research, Enterprise Services, Security Analyst Services, Product Management, Product Development, Customer Success Managers, etc.) to reach timely resolution.
● Develop and implement troubleshooting tools, processes, and ideas that improve the efficiency of ASRT’s delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.
● Analyze customer data such as case trends, traffic, alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious request and attacks.
● Act as a functional escalation point for active attacks, including both large-scale (e.g. DDoS) and sophisticated attacks
● Review logs for evidence of application attacks and reconnaissance and create security policies to address specific
vulnerabilities. Review active policies for effectiveness and tuning out false positives
Basic Qualifications
● Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 8 years experience in application or network security in a customer facing role with at least last 6 years in Security Engineering/Threat Mitigation role OR
● 6 years’ experience in application or network security with a Master’s degree in a technology field with at least 4 years in Security Engineering/Threat mitigation role
● Minimum of 1 year of leadership or management experience with proven ability to lead the team of 5-6 members, drive results, provide feedback/direction, and build relationships with customers and team members in a geographically dispersed environment.
● Excellent analytical and problem-solving approach alongside self-learning ability. Passion for customer success/advocacy.
● Demonstrated experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.
● Hands-on experience in identifying BOT behaviors and mitigating BOT attacks. And with web application vulnerabilities and common attack techniques (SQLi, XSS, OWASP Top 10, etc)
● Experience with one or more scripting languages (i.e. python, bash, java, etc)
Preferred Qualifications
● Expertise with network security architecture, engineering, and security frameworks.
● Ability to anticipate customer and team expectations/needs and communicate effectively with relevant teams to resolve
technical issues.
● Prefer a candidate with a degree of flexibility to take appointments evenings and mornings, as required
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance.
Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company paid holidays and Paid Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
