Business Operations Specialist
Spotify
Operations
Toronto, ON, Canada · New York, USA · Toronto, ON, Canada
Posted on Dec 17, 2024
Business Operations Specialist
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Sales
Ad Sales
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
Locations
- New York
- Toronto
Job type
Permanent
At Spotify, we’re focused on providing the right audio experience for every moment. We’ve connected millions of people to their favorite songs and created a service that people use to discover and share music they love.
We are looking for an outstanding Business Operations Specialist that will join our fast-paced, high impact Business Operations Team. You will be responsible for managing high profile test and learn initiatives as well as assisting with the project management of key deliverables for the global sales support team. You will have the ability to collaborate on innovative initiatives, implement new processes, contribute to product rollout processes, and collaborate on any other project that will impact the team for the better. You will work with stakeholders in R&D, content, sales, sales support, sales ops, finance and marketing. You must be professional, organized and motivated as well as have the drive to succeed in a dynamic, fast-moving environment. Above all, your work will impact the way the world experiences music.
What You’ll Do
- Report and assess weekly campaign performance for large executions and deals.
- Ensure accurate and timely reporting of campaign delivery to Accounting team
- Analyze and review Insertion Orders and other sales agreements to ensure adherence and enforcement with policies and contract terms
- Verify sales opportunities in Global CRM & Order Management System for completeness & alignment with delivery metrics
- Assist the Business Operations & Strategy team with all responsibilities, processes, systems and tools of the sales and sales support orgs to identify areas of improvement and provide solutions for the team
- Understand business needs and challenges to collaboratively develop and/or implement innovative solutions while focusing on the details that produce perfection
- Advocate for business needs at the sales support level, demonstrating experience and solutions to solve common challenges
- Continuously improve internal processes, best practices, etc. in order to ensure the best possible deliverable outcome to improve overall efficiency
- Collaborate in close partnership with key stakeholders and cross-functional partners on all project requirements, inclusive of R&D, Content, Sales, P&I, Ad Ops, Finance, Compliance and Marketing
- Attend regular status meetings with cross-functional teams
- Support the execution of key improvement initiatives using data-driven insights to deliver positive customer outcomes
- Rigorously manage project scope to ensure commitments are achieved within agreed upon parameters and deadlines
- Report to Senior Manager, Operations
Who You Are
- Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
- 3+ years of experience managing digital campaigns, with a high degree of independence and passion for the digital landscape
- Experience with growth companies in high technology, advertising sales, music or entertainment industries
- You have an “efficiency” mindset. Applying past experience and expertise to find a better way to do things to enable sales support to focus on running the business while providing white glove customer service
- Strong problem solver with conceptual thinking abilities and outstanding attention to detail; project management, change management and business improvement/readiness experience
- Experienced working directly with sales functions and with multiple business groups that support a revenue based organization
- Collaborative, flexible and have an open working style, with an ability to establish and maintain trust and credibility, and influence outcomes
- Ability to handle and self-manage involvement in multiple concurrent projects with varying priorities
- Demonstrated comfort working in a highly dynamic environment, able to anticipate change and move projects quickly through the cycle to execution
- Possess strong relationships with internal and external partner teams
- Exceptional verbal and written communication with strong interpersonal and leadership skills
- You believe in the power of teamwork, and are a team player
- Experience working within CRMs, Order Management Systems, ad servers and other digital media tech systems
- Experienced with tools such as Excel and Powerpoint
Where You’ll Be
- We offer you the flexibility to work where you work best! For this role, you can be within the Eastern time zone as long as we have a work location.
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Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify
The United States base range for this position is $64,879 - $92,684 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
