Senior RCSA Analyst
SoFi
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The role
The Specialty Servicing Associate is responsible for investigating and resolving consumer credit bureau disputes, including a review of internal account records and communication of corrections to the credit bureaus. Also responsible for backend admin processing, including manually posting payments received by check, via mail, online lockbox and wire payments; Processing refunds, performing credit adjustments, and processing incoming mail.
What you’ll do:
- Accurately input data into company system without errors
- Research, analyze and review data to ensure transactions are correct, balanced and completed
- Ability to identify operational risks and their impacts related to a specific task or procedure
- Ability to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problem
- Maintain an awareness of and act in accordance with team goals and business unit policies
- Ensure appropriate distribution of sensitive data or images
- Interacts regularly with management and stakeholders from other departments as needed
- Responds to general customer information inquiries
- Investigates/Answers/Resolves credit reporting disputes within set parameters.
- Investigates disputes involving claims of fraud and/or identity theft.
- Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute,performs the necessary updating of the loan data and E-Oscar.
- Responds to questions regarding credit inquiries via mail and telephone.
- Responds to consumer's request for good faith adjustments.
- Performs account level reviews and root cause analysis.
- Updates loan data on internal systems as needed.
- Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).
- Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.
- Maintains and logs all credit report inquiries and disputes.
- Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.
- Review and process physical checks.
- Print and mail out statements to borrowers that have opted-out of digital statements.
*This position will be in office . Remote options for this position are not available.
What you’ll need:
- Proficient in data entry (10 key and alpha-numeric)
- Must be able to work under tight deadlines
- Excellent verbal and written communication skills
- Ability to effectively communicate with third party vendors (credit bureaus, e-OSCAR) and internal customers
- Prior experience working with e-OSCAR
- Prior experience reviewing bankruptcy documentation and working with Pacer
- Attention to detail
- Previous experience in a bank or servicing environment preferred but not required
- Ability to work independently and on a team
- Proficient in MS Office (Proficiency in Excel required)
- Ability to think critically in a fast-paced environment
Nice to have:
- Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role
- Ability to read credit bureau reports
- Preferably 1+ years of experience in the consumer lending industry
