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As a Lead of FX IT Support Asia in a dynamic and demanding environment, you will support market activities primarily for Front Office users based in Singapore, Hong Kong, Korea and across APAC. You will address functional and technical issues impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations.

Your key responsibilities will include:

• Ensuring the operational stability and availability of the Forex trading and booking application.
• Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity.
• Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status.
• Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services.
• Mentoring and training junior support staff to enhance team capabilities.
• This is a hand-on support role requiring technical skills.
• Show accountability for issues and topics in FX chain by troubleshooting, cooperating with relevant teams and providing solutions
• Develop stronger production monitoring methodology and automate process for continuous improvement
• Manage prioritization of issues, and work closely with various teams like infrastructure, application development team to analysis and resolve root causes
• Conduct clear incident communication, timely follow up on post mortem, and challenge for target solution
• Responsibility can be adjusted depending on candidate profile

The successful candidate is expected to operate with a high degree of autonomy while collaborating with team members to deliver required activities. This includes coordinating with IT department members and other business units, infrastructure, and external platforms. The role may involve engaging in project activities to enhance production services or collaborating with larger teams (typically in-house developers) for the implementation and handover of projects into live service.