Payment Operations Manager [Latin America]
Sendwave
About Zepz
Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz served over 9+ million users through its presence in over 4,600 corridors with over 40 send countries and 90 receive countries
Come join us!
Our Commitments:
- We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
- We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
- We have a bias to action - We get to first outcomes quickly, iterate and learn.
- We strive to be better - We may make mistakes, but always learn from them.
- We are inclusive - to better reflect and serve our users.
About the role:
Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Latin America, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations.
What you will own:
Reporting to the (Payment Operations Director, Will McCabe), you will:
- Independently own strategic performance management of the Zepz payout partner network (aggregators, banks, telcos) in Latin America
- Own performance-monitoring for key payout metrics, including identifying and investigating issues until they are fully resolved – such as delivery speed delays, high failure rates, route instability, and unexpected technical issues
- Pursue and support new payment opportunities and optimizations to improve performance - such as improvements to API error-handling and exploring API services we’re not utilizing
- Regularly work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance)
- Regularly write your own SQL queries and conduct independent data analysis
What you bring to the table:
Technical:
- You are fluent in Spanish (written and spoken)
- You have advanced SQL expertise, experience performing regular independent data analysis and presenting your findings in a comprehensive, straightforward manner
- You have third-party relationship management experience with payment processors, and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues
Working style:
- You are comfortable + excited to work asynchronously + independently in a remote team environment. The broader Payments team and Zepz team spans a multitude of time zones, and we are not all online together at the same time. Your Manager (Payment Operations Director) is currently based in London, UK
- You are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful
- You are a world-class prioritizer - you can quickly take a long list of priorities and stack rank them based on what’s most important to do first, and why (using data to back up your prioritization). You are comfortable putting tasks on the back burner, so you can focus on the highest impact work
- You are comfortable working in ambiguous, fast-paced, and quickly changing contexts
- You don’t stop asking “why” until you understand the root cause of an issue. You develop solutions from first principles – “what is the best way to do this” rather than defaulting to what has been done before
- You are results-driven and not afraid to roll up your sleeves to get things done no matter the task
Bonus points if you:
- Have experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company)
- Have helped build and/or scale the operations of an organization or product/service
What you’ll get from us
Please note that the benefits below will apply to permanent roles.
We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:
- Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
- Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
- Retirement: We offer pension schemes to help you plan for and secure your future.
- Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
- Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?
- Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
- We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
- We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
- At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
Ready to Apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.
