Role Overview

Come and join us! The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle’s number one strength is the size of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can consume on demand. Oracle is now recognized as a significant hyper-scale cloud provider offering hybrid capabilities bridging the gap between on premise infrastructure and the Cloud to manage workloads in a secure, efficient and cost-effective way. Oracle plans to maneuver the entire company’s tech focus to provide this.

Job Description

Are you an experienced Data Center Manager that has experience from racking & stacking to deployment & decommissioning – and everything in between? If the answer is yes and you're interested in new challenges and being part of a newly built team working on critical projects, then we’d like to talk to you!

This role will be the technical liaison between the technology teams and the Data Center Environment. You can fix and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Center environment and systems you understand which issues to escalated to the appropriate resolver groups. You build and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification,

You can execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You ensure consistency to all established guidelines and management practices for your employees. Some travel will be involved.

Basic Qualifications:

+2 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members etc.

3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

Must have demonstrated expertise in two or more of these areas:

• Systems administration (Linux and/or Windows Servers)
• Networking (DNS, TCP/IP)
• Process improvement execution
• Examples of an aim to dig into the details of a system or process to solve customer problems.
• Good interpersonal skills.
• Strong influencing skills.
• Work independently, with little direct management.
• Open to provide after-hours support as needed.
• Experience supporting large, Enterprise customers in an Operations environment.
• Solid understanding of Data Center environment and infrastructure: Cabling, Cooling, Power (UPS, Generation).
• Demonstrated examples of Data Center white space capacity planning.
• Demonstrate understanding of Organizational Change.

Your team's responsibilities will include:

• Act as technical liaison for our technical teams.
• Understand internal customer problem and provide technical solution in timely manner.
• Understand customer urgency and sensitivity of problem.
• Strong verbal and written communication skills.
• Ability to speak confidently and communicate clearly with internal customers.
• Work well with demanding customer environment and delight customer.
• Strong consistency to process and be process champion.
• Installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
• Assist with server operating system and application upgrades, bug fixes and patching.
• Working on standardization projects for both hardware and software under the Oracle technology stack, while providing consistent system uptime as encouraged in an IaaS environment.
• Ability to quickly learn new technologies and keep up with the latest technologies.
• Advanced knowledge of network architecture and protocols.
• Experience with enterprise administrative scripting using a major scripting language (PowerShell, Bash, Perl, etc.).
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Superb communication skills and ability to communicate effectively professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to connect with all levels of an organization in a professional, and tactful manner.
• Ability to work efficiently in multi-functional teams or inventively and independently as an individual.

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support powerful Oracle technology.

Manages a team maintaining and/or implementing hardware project(s) and/or internal systems. Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Applicants are required to read, write, and speak the following languages: English

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $80,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer