The Cloud Service Specialist, will work towards enabling teams with technical solutions within the OPERA Cloud portfolio.

Key responsibilities include evaluation and documenting of technical items relating to system functionalities and procedures, and training colleagues on new and existing functionalities.

With a good understanding of customer needs, implementation and support processes, the individual will work alongside the Senior Manager to deliver technical assistance and solutions to colleagues and maintain and improve application functionalities. This individual will identify areas for increased efficiency and provide assistance with implementing initiatives towards scalable practices.

Career Level - IC1

• Regularly update the Senior Manager on project statuses, open items, and upcoming priorities.
• Continuously learn and become an knowledge expert in existing functionalities and upcoming enhancements across OPERA Cloud products.
• Create and support documentation requirements, including both written and video materials for both internal and external use.
• Follow product launches and new functionality releases, communicate their functionalities and benefits to the wider team.
• Complete testing of new functionalities, report defects to the relevant teams, and ensure quality assurance.
• Collate and review enhancement requests, presenting them to the Senior Manager and Strategy team bi-weekly.
• Manage the tracking and regular review of open development tickets, collaborating with Support, Development, and Strategy teams, and updating the management team on key items.
• Track root cause analyses (RCAs) and collaborate to ensure lessons learned are implemented.
• Provide technical assistance to the Project, Support and Implementation & Services Managers and their teams.
• Evaluate unique customer requirements and work with internal teams to identify solutions.
• Collaborate with the Services team and assist with data or technical requests.
• Assist in planning for and implementing new systems and integrations, including building documentation and training teams.
• Plan and execute training programs with various teams, tailoring content based on requirements and audience.
• Manage team test environments, coordinating access and enforcing useability standards.
• Initiate and execute process improvements, documenting best practices for system use.
• Recognize customer requirements and opportunities to enhance satisfaction and usability of applications.
• Collaborate with Oracle teams, providing knowledge and tools to support requirements in other teams.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.