At Oracle NetSuite, we believe the cloud is here to stay and so do our 38,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile.

Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what is the point?

Oracle NetSuite is transforming how its customers do business.

Qualifications:

• 8+ years of relevant experience executing customer journey strategies across complex, cross-functional organizations
• Proven track record of delivering end-to-end programs that drive measurable improvements in customer satisfaction, retention, and lifetime value
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously
• Demonstrated expertise in developing and delivering polished, professional presentations using PowerPoint for diverse audiences, including executives and cross-functional teams
• Proven ability to influence and build consensus among stakeholders at all levels of the organization

Career Level - IC4

• Serve as project manager for various customer journey initiatives—driving project milestones, managing cross-functional coordination, and communicating status and progress to stakeholders
• Create a culture of accountability and ownership; foster a performance-driven, results-oriented environment grounded in data and facts
• Facilitate journey mapping sessions, workshops, and discovery exercises to identify friction points, experience gaps, and opportunities for improvement
• Translate customer insights into strategic programs and initiatives that enhance satisfaction, engagement, and long-term loyalty
• Prioritize and manage a portfolio of customer journey projects, balancing short-term needs with long-term strategic objectives
• Prepare and present findings, proposals, and updates in regular steering committee (SteerCo) meetings using clear, effective PowerPoint materials

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.