We are seeking a highly skilled Oracle Integration Cloud (OIC) Support Specialist to join our team. This role focuses exclusively on providing exceptional support for Oracle Integration Cloud services, ensuring seamless integration experiences for our customers. The ideal candidate will have deep expertise in Oracle Integration Cloud, robust technical troubleshooting skills, and a passion for customer success. This position requires a proactive approach to resolving complex technical issues and fostering customer relationships.

As a Sr. Support engineer of the Support organization, your primary responsibility is to deliver post-sales technical support and solutions to the Oracle customer base while serving as a strong advocate for their needs. This includes addressing technical questions, troubleshooting issues, and resolving inquiries related to Oracle Integration Cloud services. You will be a key point of contact, facilitating effective communication and resolution for escalated cases.

Career Level - IC3

Key Responsibilities:

Oracle Integration Cloud Support:

• Serve as a dedicated support specialist for Oracle Integration Cloud products and services.
• Diagnose and resolve issues related to integration flows, adapters, and APIs.
• Proactively monitor integration performance and recommend optimizations.

Technical Troubleshooting and Solutions:

• Address problems involving Oracle Integration Cloud installations, configurations, and use.
• Investigate and resolve issues related to data mapping, orchestration, and process automations.
• Collaborate with development teams on complex integration problems.

Customer Support and Advocacy:

• Provide timely and effective resolution to customer inquiries.
• Advocate for customer needs and ensure issues are resolved to their satisfaction.
• Maintain strong relationships with customers, acting as their trusted advisor for Oracle Integration Cloud.

Collaboration and Communication:

• Work closely with cross-functional teams to resolve integration challenges.
• Escalate critical issues to product development or higher support tiers when necessary.
• Deliver clear, concise updates to customers and internal stakeholders regarding case status.

Product Expertise and Knowledge Sharing:

• Maintain comprehensive knowledge of Oracle Integration Cloud capabilities and updates.
• Develop and share best practices, troubleshooting guides, and training materials for internal and customer use.

Qualifications:

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Skills:

• Extensive hands-on experience with Oracle Integration Cloud (OIC) components.
• Proficiency in using Oracle Integration Cloud adapters, process automation, and API management.
• Strong understanding of REST/SOAP web services, XML, JSON, and integration patterns.
• Familiarity with Oracle SaaS, Oracle ERP Cloud, or related Oracle applications.
• Proficiency with Kubernetes and Docker for containerized application support.
• Experience with Python and shell scripting for automation and troubleshooting.

Professional Experience:

• 3 to 5+ years of experience in a technical support role, with a focus on integration platforms.
• Proven ability to manage and resolve complex technical issues independently.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills tailored for technical and non-technical audiences.
• Customer-focused with a commitment to achieving high satisfaction levels.

Preferred Qualifications:

• Oracle Integration Cloud certification.
• Experience with DevOps tools for monitoring Oracle Integration Cloud environments.
• Knowledge of middleware technologies and additional integration platforms.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer