Associate Partner Business Lead (Debt Sale) - Member Recovery
Lending Club
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LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.LendingClub is hiring a Partner Performance Specialist (Debt Sale). This role is part of the Member Recovery team in Operations. In this role you’ll collaborate with our debt buyers and internal stakeholders, supporting the sale of charged off consumer loans while following three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.”
What You'll Do
Collaborate with partners and stakeholders across LendingClub in areas such as Operations, Customer Advocacy, Back Office Payment Solutions, Treasury, Loan Accounting, Credit Risk, and Legal
Provide timely and accurate responses to daily vendor requests
Prepare and provide documents and reporting timely as requested by Buyers or internal stakeholders
Assist with oversight tasks as assigned, including timely execution, coaching, and documentation of transactional testing of buyer activities on loans purchased from LendingClub
Identify gaps in LendingClub processes with third parties and propose solutions to address these gaps by creating or evolving controls to mitigate future risk
May include travel for onsite and audit visits to vendors
About You
2-3 years’ experience in a customer service and/or collections role, in a professional and dynamic environment
Call center and/or contact center experience is a plus
Experience directly engaging and supporting collection vendors is a plus
Strong team player with a high level of integrity and initiative who consistently demonstrates the ability to work independently and efficiently
Excellent customer/vendor relationship skills. You’re a problem solver with an interest in listening and resolving customer issues
Strong systems skills, analytical skills, excellent time management and organizational skills (self-motivated), and effective oral and written communication skills
General knowledge of basic Reg F requirements and comfortable working in a heavily regulated industry
Familiarity with collections strategy and operational processes
Proficient in Microsoft Office Suite required - Word, PowerPoint, and Excel
Experience running and/or writing SQL queries is a major plus
Work Location
Lehi, UT
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays and Thursdays.
Time Zone Requirements
Primarily MT.
Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.
Benefits
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
This job is no longer accepting applications
See open jobs at Lending Club.See open jobs similar to "Associate Partner Business Lead (Debt Sale) - Member Recovery" Getro.org.