Relationship Manager (LATAM)
Intercom
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.
What will I be doing? 🚀
- Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
- Provide timely and accurate forecasts and clear visibility on revenue performance.
- Maintain up-to-date knowledge of our evolving products and processes.
- Create your own demonstrations, tailored to client needs.
- Engage in team development and mentoring.
- Represent the voice of the customer to cross-functional partners, including Marketing and Product.
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team.
- Develop and present growth plans, strategizing time accordingly and prioritizing key accounts.
- Network within accounts to connect with key stakeholders, influence decisions, and drive engagement.
- Participate in virtual and in-person events to showcase our solutions and represent the company.
- Willingness to travel in market.
- Successfully negotiate contracts with procurement to protect our book of business.
What skills do I need? 📖
- 4+ years experience in a closing role.
- 2+ years of SaaS experience selling similar products.
- Must be proficient in Portuguese, fluency in Spanish also preferred.
- Strong sales instincts and track record hitting and exceeding quota.
- Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
- Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
- Exceptional written and verbal communicator with strong presentation skills.
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.
- Ability to close net new business in a competitive landscape.
- Exhibits a growth mindset, intellectual curiosity, and ambition.
- Excellent attention to detail.
- Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo.
- Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support.
- Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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