North America Public Relations Director
Heap
Marketing & Communications
New York, NY, USA
Posted on Feb 21, 2025
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
We’re looking for an experienced North America Public Relations Director to support the company’s communications and media relations efforts. This role, reporting to the Head of Corporate Communications, is instrumental in growing Contentsquare’s reputation in NA and cementing its leadership among key audiences. An integral part of the Corporate Communications team, you will work closely with our PR agencies and consultants to design, oversee and scale our ambitious PR program, drive thought leadership, and help communicate our brand to the world.
Responsibilities:
- Develop and execute a corporate media strategy that grows Contentsquare’s reputation in NA and is aligned with company goals
- Lead proactive, continuous media engagement with top-tier business, financial, and tech outlets, building strong media relationships and securing impactful earned coverage
- Oversee and collaborate with PR agencies and contractors to build and execute an ambitious media strategy aligned with Contentsquare’s awareness and business objectives
- Build and manage relationships with top-tier global media outlets, journalists, and influencers
- Position Contentsquare’s executives as industry thought leaders through proactive media outreach, and by helping to secure speaking opportunities and event placements
- Oversee preparation of talking points and other supporting material for media engagements and spokesperson opportunities
- Serve as a lead expert and thought partner for the Corporate Communications team on media/PR topics, including prioritizing the right stories, drafting of messages, carrying out risk assessments, managing validation loops etc
- Track, analyze, and report on media performance, and provide regular reports on the effectiveness of media relations efforts
Qualifications & Experience:
- At least 10 to 15 years of demonstrated success and leadership in a PR/media and/or comms-related field
- Demonstrated success with an always-on PR approach, consistently securing proactive, targeted and ambitious media coverage
- Deep understanding of the media and emerging trends, with an established tier-1 media network
- Proven experience building strong relationships with media, executives, and internal stakeholders
- Tech-savvy and curious, with a profound understanding of the tech sector, including key trends and challenges
- Excellent storyteller with exceptional communication and interpersonal skills
- Creative and innovative thinker who’s not afraid to try new things and think outside the box
- Strong crisis communications experience, including the ability to think quickly and decisively under pressure
- Experience in managing complex projects and budgets
- Bachelor’s degree in a relevant field preferred
- Proficiency in French a plus
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
