Senior Product Designer
Heap
Product, Design
United States
Posted on Thursday, August 1, 2024
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.
Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.
Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
Contentsquare’s Product Analytics team is looking for a Senior Product Designer. Our products help our customers deliver better experiences to their customers — because of that, we think our data and analytics tools should also provide a high level of care and craft, designed with contemporary user- and human-centered practices.
The Senior Product Designer will be responsible for the complete user experience for new Product Analytics accounts. This includes things like the Heap trial, new account onboarding, installation, and out-of-the-box insights and analysis! You’ll operate across a range of design practices, from up-front research, insights, and strategy, through to ideation, prototyping, testing, and iterating, to delivery of final designs. We're not looking for ‘unicorns,’ who are expected to be brilliant at everything, but we do presume comfort throughout the design process, and an ability to oversee and lead even those areas that you’re not an expert in.
As a Senior Product Designer, you will:
- Partner with product and engineering leaders for the team and collaborate across Contentsquare to create consistent and delightful experiences
- Lead user research to better understand user needs and behaviors, and translate research insights into elegant user experiences that satisfy user needs, business requirements, and technical constraints
- Design and document workflows and wireframes, bringing them alive as high-fidelity visual composites built upon our Design System
- Contribute to larger Contentsquare design team and ‘horizontal’ activities such as Design System development
- Advocate for Accessibility and Inclusive Design practices
- Share ideas, successes, and knowledge to improve onboarding and new user experiences beyond Product Analytics across Contentsquare’s other products
- Give feedback and support to other designers within the PA team specifically and the wider team as required
We’re excited to work with someone who:
- Has an extensive track record for shipping delightful products and user experiences
- Has experience working in complex systems with multiple audiences and complicated workflows and experience with enterprise SaaS customers
- Knows how to analyze a problem, consider research and data, then propose and deliver a solution
- Experience working iteratively toward a longer-term vision
- Collaborates effectively with stakeholders
- Excels at Interaction Design and Visual UI design, supplemented with strong abilities in adjacent skills such as UX Research, UX Writing, Information Architecture, and Analysis and Insights Development.
- Experience with different data visualization techniques is a plus.
- Understands how design work connects with broader business value
- Possesses excellent communication, presentation, and collaboration skills
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
▪️ Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
▪️ Work flexibility: hybrid and remote work policies
▪️ Generous paid time-off policy (every location is different)
▪️Immediate eligibility for birthing and non-birthing parental leave
▪️Wellbeing and Home Office allowances
▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success
▪️We offer many benefits in various countries -- ask your recruiter for more information
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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