Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Our site is located at 725 American Ave. Waukesha, WI 53188

We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets all patients and visitors at the facility entrance
• Follows exceptional patient experience guidelines and expectations
• Look up patient appointments in Epic to ensure patient is escorted or directed to the appropriate location within the building
• Coordinates volunteers or personally escorts and transports patients, families and visitors
• Gives clear and concise way finding directions
• Handles patient, family and visitor inquiries with appropriate and timely follow through
• Handles incoming calls with appropriate and timely follow through
• Assist florists with flower deliveries and donations (when within the hospital setting)
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Understands and follows all Patient Visitor departmental processes implemented
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Ensures revenue cycle integrity by understanding and updating/verifying all needs related to visit
• Reschedule patients when required due to provider or department schedule changes, inclement weather or other operational issues
• Effectively work scheduling reports, registries and work queues in EMR and payer-generated reports to meet the needs of the system
• Exemplifies characteristics of a change agent to the meet the needs of the department
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or higher
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office Products
• Must be 18 years or age or older
• Ability to work the following hours
  • Week 1:
    • Thursday 11:30am-8:00pm
    • Friday 11:30am-8:00pm
    • Saturday, 4:00pm-8:00pm

• • Week 2:
    • Sunday, 4:00pm-8:00pm
    • Thursday, 11:30am-8:00pm
    • Friday, 11:30am-8:00pm

Preferred Qualifications:

• Knowledge of medical terminology
• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office

Soft Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

RPO #GREEN