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As a Customer Care Analyst, you’ll provide customer service to our customers, producers and providers, primarily via phone. You will be the voice our customers turn to for clarity, support, and guidance as they protect what they care about most and achieve their financial goals. Come work with a team of dedicated customer service professionals at a company that can amplify your strengths and empower your career.

Official start date is June 12th and the training class begins on June 17th!

MUST be able to work full-time hours Monday - Friday 8:00AM - 4:30PM CST during 2 weeks of training (June 17th/June 28th)
Schedule after training is Monday - Thursday from 9:00AM - 5:30PM CST and Fridays from 8:30AM - 5:00PM CST.

WHAT WE CAN OFFER YOU:

• Starting Hourly Wage: $19.00, plus annual bonus opportunity.
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. [remove if open to sponsorship]
  

WHAT YOU'LL DO:

• Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence.
• Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
• Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.
• Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
• Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.
  

WHAT YOU’LL BRING:

• Proven ability to provide quality and thorough customer service while demonstrating solid attention to detail; make sound, justified decisions; and display composure in a fast-paced call center environment.
• Regular and predictable attendance, adhering to department expectations for assigned schedule (shift start time, end time and lunch breaks) and allotted break time.
• Excellent human relations skills, along with strong verbal and written communication skills.
• This is a remote position that will require you to provide your own high-speed internet connection with 50 megabits per second required (150 megabits per second is recommended for best results).
• You'll promote a culture of diversity and inclusion, value different ideas and opinions and listen courageously, remaining curious in all that you do.
  

PREFERRED:

• Experience in a customer service environment.
• Experience with the application of policies, practices and procedures in a business environment.
• Active engagement in team huddles, including on-camera participation.
• Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business needs.
  

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.